Refunds and Returns Policy for EyeSafeGlass.com
Effective Date: 13 November 2024
Thank you for shopping at EyeSafeGlass.com. We want you to be completely satisfied with your purchase of our blue light-blocking glasses. If you are not entirely happy with your product, we are here to help.
1. Eligibility for Returns
We accept returns for unused and undamaged products in their original packaging within 30 days of the purchase date. Items must be in the same condition as when you received them, with no signs of wear or damage, and include all original packaging, accessories, and materials.
Please Note: For hygiene reasons, any used products are not eligible for returns.
2. Initiating a Return
To start a return, please contact our Customer Support team at [email protected]. Provide the following information in your email:
- Your order number
- The reason for the return
- A photo of the item, if applicable
Once we receive your request, we will review it and send you instructions on how to proceed with the return.
Important: Returns cannot be processed without prior approval from our Customer Support team. Unauthorized returns will not be eligible for a refund.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless:
- The product is defective
- An incorrect item was shipped to you
In these cases, we will provide you with a prepaid return shipping label.
4. Conditions for Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Refunds will be processed within 7 business days of receiving the returned item and will be issued to the original payment method.
Refund Amount:
- Full refund for items returned in original, unused condition.
- Partial refund if the item is not in its original condition, missing parts, or shows signs of use.
Shipping fees for the original purchase are non-refundable, except in cases where the product is defective or we sent the wrong item.
5. Exchanges
If you received a defective or damaged item, please contact us at [email protected] within 7 days of receiving the item. We will work with you to exchange the product or provide an appropriate resolution.
6. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been used or show signs of wear
- Products that are not in their original packaging or are missing parts
- Items that have been marked as “Final Sale”
7. Return and Refund Process Summary
- Contact Us: Email [email protected] to initiate your return within 30 days of purchase.
- Return Instructions: Follow the instructions provided by our Customer Support team.
- Return Shipping: Send the item back to us using the designated shipping method.
- Refund Processing: Once we receive and inspect the item, we will notify you of the refund approval. Refunds will be issued to your original payment method within 7 business days.
8. Contact Information for Support
If you have questions about our Refunds and Returns Policy or need further assistance, please contact us:
Email: [email protected]
Address: Rruga Bajram Curri, Durres, Albania
We are committed to ensuring your satisfaction and providing a fair and transparent return process. Thank you for shopping with Eye Safe Glass!